Privacy Policy
Effective Date: April 1, 2023

United Way / Centraide (hereinafter “United Way,” “we” or “us”) values your privacy, please read our Privacy Policy carefully so that you can understand how we collect, receive, use, store, share, transfer, process your personal information, as well as your rights in determining what we do with the personal information that we collect or hold about you, and disclose the personal information that you provide to us on the website (

By accessing this website you accept all the terms and conditions of this Privacy Policy. In particular, by submitting your personal data to us, you will be deemed to have given your permission for use and disclosures referred to herein.

If you do not agree with the terms and conditions of this Privacy Policy, you must immediately cease using and accessing this website and any content, services or products contained in or available from this website for which you need to provide personal information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

What does this privacy policy cover?

This Privacy Policy covers our use and disclosure of your personal information, which is collected through or in connection with this website. For the purposes of this Privacy Policy, "this website" means all the web pages related to the site excluding any links to third party sites.

Other United Way websites may contain privacy policies, which are different from this Privacy Policy. In addition, specific terms and conditions may apply to specific content, services or products contained in or available from such other United Way or GCWCC websites. In the event such additional or specific terms are inconsistent with the terms contained in this Privacy Policy, the additional or specific terms shall prevail.

As you visit our various websites please check the privacy policy of each of those and do not assume that this privacy policy applies to all United Way sites.

Special Notice - if you are under 18 years old

If you are under 18 years old please do not send us your personal information (for example, your name, address and email address).

Information collection and use

We collect and use personal information (including name, address, telephone number, email address, charitable donation specifics) in order to:

  • respond to queries or requests submitted by you
  • process charitable donations submitted by you
  • administer or otherwise carry out our obligations in relation to any agreement you have with us
  • anticipate and resolve problems with any products or services supplied to you
  • better tailor and improve the features of products and services

  • We will at times append and update your personal information to ensure it is as complete and accurate as possible through direct inquiries to you as well as through the use of publically available information sources (ie: internet searches, social media, public employer websites, paid address validation services, etc)

    Credit card number is collected, processed,and protected by our payment processor (Cybersource) United Way does not keep record of your personal credit card information in our local systems.

    If you use our services while you are outside Canada, your information may be transferred outside Canada in order to provide you with those services.

    As a policy and commitment to donor confidentiality, United Way will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, in certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements; We may also disclose your personal information as required by law, such as to comply with subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect and/or defend our rights, property or personal safety and those of our users/donors, protect your safety or the safety of others, investigate fraud, or respond to a government request.

    If United Way is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via e mail and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you many have regarding your personal information.

    Providing you with additional information and sharing your information

    We will share your personal information with third parties only in the ways that are described in this privacy statement.

    We will regularly use your personal and donation information to refine fundraising strategies and build intelligence around trends. We believe that these additional uses will be of benefit to you and to United Way’s ability to effectively fundraise and reinvest those dollars back into the local community.

    Personal and donation information collected from this website and used in our research is accessible only to United Way staff and qualified volunteers and is not shared, sold or made available outside of the organization.

    We may provide your personal information to companies that provide services to help us with our business activities such as our payment processor. These companies are authorized to use your personal information only as necessary to provide these services to us.

    Additionally, if at any time you wish us to stop using your information to contact you about upcoming events, services, etc., please log into the system and unsubscribe from our newsletter by visiting the “Subscriptions” page. We will take the necessary steps to stop the use of your information for such purposes as quickly as possible.

    In such case we will, however, continue to use your personal data for the purposes set out in the above section for as long as necessary to achieve such purposes.

    Collection of non-personal information

    We may automatically collect information about you such as the type of internet browsers you use or the website from which you linked to our website. We may also aggregate details which, you have submitted to the website (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this website. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.

    As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

    The use of tracking technologies

    Both we and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests.

    If you wish to opt out of interest-based advertising click here (or if located in the European Union click here). Please note you will continue to receive generic ads.

    Security of personal and transactional data

    We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Currently, when you enter sensitive information (such as a credit card number) on our electronic pledge form, we encrypt the transmission and receipt of that information using generally accepted standards. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us below.

    Access to Personal Information

    Upon request United Way will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, or delete it by making the change on our member information page or by contacting us by telephone or postal mail at the contact information listed below; We will respond to your request within a reasonable timeframe.

    Data Retention

    We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    Social Media Features and Widgets

    Our website includes social media features, such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

    Use of your personal information submitted to other websites

    We cannot be responsible for the privacy policies and practices of other websites even if:

  • you accessed the third party website using links from our website;

  • or
  • you linked to our website from a third party website.

  • We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.

    Will this privacy policy change?

    From time to time we may make changes to this Privacy Policy. If we make any substantial changes to this Privacy Policy and the way in which we use your personal data we will post these changes on this page. We will do our best to notify you by means of a notice on the site of any significant changes before they occur. Please check our Privacy Policy on a regular basis.

    How you can contact us

    If you would like to contact United Way about our Privacy Policy, you can do so by e-mailing

    United Way East Ontario
    363 Coventry Road
    Ottawa, ON, K1K 2C5