Technical Support & FAQ

If you have a question about ePledge, you may find your answer in the FAQs below.
Contact information can be found at the bottom of this page.

ePledge - Frequently Asked Questions

Is there any guidance or training available on how to donate using the new ePledge donation system?
A step by step guide on how to enter your pledge using the new ePledge donation page is available for the National Capital Region (NCR) form here and for the National (outside of the NCR) form here.

I have used ePledge in the past. How can I view my donation history?
If you have used ePledge in the past, you already have an ePledge account. You may login to your account to update your profile and view your donation history by going to the Main GCWCC Page and click on the "Admin Login" link at the bottom of the page. If this is the first time trying to access your account, you will need to request a password reset. IMPORTANT: If you wish to complete your donation or pay for an event, you MUST LOG OUT beforehand and then go to the Main GCWCC Page to choose either donation or event payment. You will then be directed to the Organization Selection Page to make your selections and be directed to the appropriate Donation Cart Page or Event Payment Page for your Organization and region.

I changed departments, how do I ensure my pledge is recorded under my new department?
To make your donation under your current department simply visit the Main GCWCC Page and click on the "Donate Now" button, then select your organization and region, and click the "Proceed" button to complete your pledge. The donation will automatically be counted under the organization and region you selected.

If I’ve already made a pledge can I make an additional pledge or update my previous pledge?
If you would like to make an additional pledge or increase your pledge amount you can revisit the ePledge website and enter an additional gift any time during the campaign. It does not need to be the same payment type as your previous pledge. If you would like to make changes to your previously selected charities, payment type, or to reduce your pledge amount please contact with the details of the change you would like to make and our support team will be happy to assist you.

How do I ensure my donation is counted in my local campaign region?
Donations are allocated by region based on your region selection on the first step of the donation process at as well as by the employee information you enter when completing the last step of your donation.

When will I receive my tax receipt?
  • For payroll donations your pledge will be recorded in box 46 on your T4 for the year the deductions were made.
  • For eligible gifts made via one-time credit card or Paypal you will receive a PDF tax receipt via e-mail with the words “Tax Receipt" in the subject line, immediately after your transaction is successfully processed.
  • For monthly credit card donations a PDF tax receipt will be sent by e-mail with the words “Tax Receipt" in the subject line, within two months of the final payment being received.

If you have not received your tax receipt within the time frames above please check your junk mail or spam folder in case your email system redirected the receipt there. If you are unable to find your receipt there, please contact us at and we will try re-sending the receipt email.

How do I update my credit card information for monthly credit card donations?
If you gave by monthly credit card and need to update your credit card information please email or call 613-683-3790.

How do I cancel my pledge if I change my mind?
The cancellation policy outlining how to cancel ePledge donations can be found here:

When will my selected charity receive my donation and are there fees deducted?
For any questions regarding payment schedules, processes, or fees for your designations to your selected charities please contact your local United Way. To find the contact information for your local United Way please visit and use their postal code search.

Can I pay for workplace event/activity participation through the ePledge form?
Event participation payments have specific tax receipting and designation regulations that must be followed. You must ensure you pay for your event using the Event/Activity Payment option and NOT the Personal Donation option. If your organization has not setup the event for payment please contact your local campaign team to find out how they are collecting payment for the event.

I'm concerned about my personal information entered on the site. How safe is it?
United Way East Ontario has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements. In addition, when you enter sensitive information (such as a credit card number) on our electronic pledge form, we encrypt the transmission of that information using secure socket layer technology (SSL). Credit card number is also collected and processed by our payment processor, then automatically and permanently encrypted. Only the last four digits remain visible to authorized users in our database.

I’m part of my workplace campaign team. What support and training is available?
There are a variety of tools and training documents available for campaign volunteers at and You can also contact your local campaign leader or manager for support and guidance. You can find the contact information for your local GCWCC Campaign Manager here:

For more information and frequently asked questions regarding the GCWCC please visit:

Additional Support - Contact Information

Technical support for ePledge

Local NCR Support Line: 613-228-5781
Toll Free Support Line: 1-877-379-6071

General requests and campaign logistical questions

If you are located in the NCR please contact the GCWCC NCR team
If you are located outside the NCR please contact the GCWCC National Office

Support for campaign teams

Please contact your GCWCC Local Manager.
Contact information can be found here:

Tax receipts for ePledge (credit card or PayPal) and NCR paper forms (credit card, cheques or cash)

For questions regarding Tax Receipts, please contact our processing team


If you are a retiree and have questions, please contact the retirees support team

If you are unable to find the charitable organization you are searching for, please search again by changing your search criteria. If you are still unsuccessful, you may to manually add the information of your desired registered charity.

Manually Add a Registered Charity

*To search the online list of Canadian charities maintained by the Canada Revenue Agency, click here. You must then copy the information exactly as it appears on the Canada Revenue Agency page, to the fields below.

The minimum designation per registered charity below is $26. Designations less than $26.00 will NOT be honoured.

All fields with an asterisk are mandatory.

*Registered Charity Name

*Registration Number (no spaces or hyphens)

*Address of the registered charitable organization



*Code postal

Other information



Privacy Statement   |   Cancellation Policy
Technical Support: By Email or 613-228-5781

This campaign is managed by United Way East Ontario
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